A technology issue has been affecting JPS Health Network, causing an outage in patient access to online services. Patients have been unable to check appointment schedules or refill medication through MyChart since at least August 3. The hospital and clinics remain open and are treating patients.

JPS initially reported that it was working to restore service as soon as possible, but later revealed that suspicious activity had been identified in its technology environment, prompting a controlled network downtime. Further details about the outage and its resolution are available from JPS Health Network. Patients needing prescription refills during this time can find information on alternative arrangements through JPS Health Network.