A North Texas family encountered issues with their World Cup tickets, which they purchased on a third-party platform. The tickets were bought in November, but a notification from the seller indicated they could not be delivered. The family, who wanted to see Lionel Messi play, reached out to NBC 5 for help after being unable to find replacement tickets.

A 15-year-old fan, Cade Tolin, was particularly disappointed as he had been looking forward to the event. Further details about the family's experience and the resolution of their ticket trouble are available from NBC 5.