A local resident, Tanisha Thomas, found herself in a difficult situation after losing her job and experiencing homelessness with her 1-year-old son. She reached out to Texas' 2-1-1 hotline for help. The hotline connected her to local resources, and she eventually arrived at a shelter in Fort Worth.

At the shelter, Thomas received support from the intake coordinator. This encounter had a positive impact on her. Further details about Thomas' experience and the shelter that assisted her are available from the Fort Worth Report.